The delivery of a self sustaining solution is highly dependent on how systems and processes are managed and the effectiveness of the working relationships within this environment. The people working in the agency typically understand their processes best. We deliberately seek out this corporate knowledge and harvest the ideas and work with staff to improve their system and outcomes. Our services include:
- Process mapping of current processes, and design of future state models ( includes defining the level of resource and the cost of each process step, key control points and performance metrics);
- Define business requirements for new systems;
- Design key control points and/or evaluate the effectiveness of existing controls; and
- Workload and throughput analysis to detemine the level of resources required to process the expected workload.