Peter Hoefer – Managing Director
Peter has worked across all major portfolios in the Australian Government including lead departments and portfolio agencies, and across a wide range of government programs and business functions including:
- demand driven appropriations (e.g. income support payments to welfare recipients);
- special accounts (e.g. superannuation administration);
- purchaser provider models (e.g. Centrelink and Social Security);
- regulatory/cost recovery agencies (e.g. Therapeutic Goods Authority);
- funding agreements with non-government and government organisations (e.g. Job Services Australia, national blood supply and the Royal Flying Doctor Service); and
- commercial contracts with non-government organisations (e.g. ICT infrastructure services).
Peter is the Chair of the Australian Pesticides and Veterinary Medicines (APVMA). Until recently Peter has been the Chair of the Office of the Commonwealth Ombudsman Audit Committee, Donate Life audit Committee and the Justice and Community Services Audit Committee and an independent member of National Parks and the Professional Services Review Board Audit Committees.
Peter was the Honorary Treasurer of Advance Personnel (disability employment service provider), until the amalgamation of organisations in June 2015. Throughout the amalgamation process he provided specialist guidance and assurance on governance arrangements. He is also the Honorary Treasurer and Director of the Arthur Shakespeare Foundation (grant funding body for Scouts ACT) Peter has also been on the CPA Public Sector Advisory Committee and has a high level of involvement in professional development activities.
Peter has a depth of experience in education and training having been an academic, teacher and provider of many professional development seminars and courses through the ASCPA and Professional Management Program at the University of Canberra.
Peter has a Masters degree in Business Systems (Deakin), is a Fellow with each of the following professional bodies: Certified Practicing Accountants, Australian Institute of Company Directors, and the Australian Computer Society.
Peter is currently the Managing Director of Resolution Consulting Services (operating since 2000), which is a niche public sector management specialist based in Canberra with six staff. Prior to forming his own management consulting business, Peter was employed as the Chief Financial Officer (CFO) with the Federal Department of Social Security.
Regulatory Agencies and Cost Recovery:
Peter has completed a wide range of projects for a number of government regulators and has developed a depth of understanding of regulatory processes and cost recovery arrangements. The regulators include:
- Tertiary Education Quality and Standards Agency (TEQSA);
- Therapeutic Goods Administration (TGA);
- Australian Pesticides and Veterinary Medicines Authority (APVMA);
- Office of the Gene Technology Regulator (OGTR);
- Australian Skills Quality Authority (ASQA);
- National Heavy Vehicle Regulator (NHVR);
- Vehicle Safety Standards (VSS);
- Import Processing Charges (IPC) for Customs;
- Australian Transaction Reports and Analysis Centre (AUSTRAC); and
- Intellectual Property Australia (IPA).
The services provided include:
- analysis of regulatory functions, processes and business models against better practice and recommend improvements to transition towards being regarded as a contemporary regulator and reducing red tape;
- process modeling of licensing and approval processes;
- right sizing of regulatory processes through the development of resource/workload models and benchmarking;
- analysis and design of regulatory business systems;
- performance measurement (regulator performance framework);
- cost of compliance;
- regulatory risk framework and Compliance Plan;
- preparation of Regulatory Impact Statements (RIS) for new policy initiatives;
- costing and pricing services;
- review the pricing strategy and structure;
- review of cost recovery arrangements; and
- preparation of Cost Recovery Implementation Statements (CRIS).
Peter has also been part of the team to review and manage to completion a performance audit of cost recovery in three agencies—the Department of Agriculture, the Department of Health and the Australian Maritime Safety Authority on behalf of the ANAO.
Peter has developed a depth of expertise in program management for administered grant programs providing a range of services including:
- performance measurement frameworks: define performance measures and design performance reports;
- reporting frameworks: financial and performance reporting, collect source data and generate management reports;
- program evaluation: review of programs to determine the efficiency and effectiveness, and risk assessment, and review of the effectiveness of the internal control framework;
- service plans: sector wide and individual service provider planning tool to define the level (e.g. number of hours and clients) and standard of service to be provided by each provider for each service (i.e. by region and service outlet), based on the approved funding allocation, which provides the baseline data for performance reporting;
- grants administration: process improvement based on ANAO better practice; and
- funding models: determine resources and funding levels required to deliver required services (note – evidence provided by sector wide service plan on the level of demand for services and the level of capacity of the sector).
Peter has also formulated strategies to streamline reporting and compliance processes across a number of programs and jurisdictions to reduce the level of red tape and the cost of compliance.
Grant programs include: Royal Flying Doctor Service, Carers Australia, Job Services Australia, number of community care programs, Caring for our Country, ACT disability services sector, Employee Entitlements Scheme, New Enterprise Incentive Scheme, Skills for Education and Employment, and Workplace English Language and Literacy.
Peter has developed a depth of expertise in the financial management framework for the public sector and is recognized as one of the most experienced financial management consultants in the sector. The financial management framework includes all aspects of the end to end finance process: strategies, governance, restructuring, planning, budgeting, accounting, costing, reporting and analysis, financial systems, training, compliance and the internal control framework.
Peter has successfully reengineered the financial management framework for a number of government agencies including:
- Family and Community Services;
- Department of Agriculture;
- AUSTRAC; and
- NSW RTA.
These projects spanned across all management dimensions (i.e. people, processes and systems), and involved extensive stakeholder relationship management to obtain a high degree of buy in for the proposed business transformation (i.e. a shared vision of the future state model).
Peter has assisted in the implementation of a number of financial management information systems, developed internal control frameworks, and developed repeatable processes and supporting systems for all financial processes (e.g. external budget estimates, internal budgets, asset management, costing and pricing of services, accounting operations, financial reporting, compliance, and management of the external audit process). A number of these solutions have been recognised as industry best practice.
Peter has developed a specialist capability in successfully preparing funding submissions, business cases and new policy proposals using evidence based process and re-negotiating funding arrangements with central agencies and central finance functions within agencies. Examples of successful funding proposals include:
- administered grants programs: Language, Literacy and Numeracy Program and Royal Flying Doctor Service (capital and operating);
- departmental operating funding: Department of Health, Aged Care Program, Department of Agriculture, Fisheries and Forestry, Australian Electoral Commission, and National Blood Authority;
- departmental capital funding: Villawood Immigration Detention Centre (redevelop facility), Aboriginal Hostels (develop a number of new hostels), and Comsuper (develop new superannuation administration system); and
- program funding from other departments to provide services: Indigenous Youth Mobility Program, visitor accommodation centre in Alice Springs, and student boarding hostels.
Peter has completed a number of price reviews of agency departmental funding (note – also called output price reviews, resource reviews and financial reviews) for the former Department of FaCS, Health, and DAFF, and has provided advice on approaching government for additional funding to many other agencies. Peter has prepared a number of ICT business cases for AGIMO and completed the two stage approval process with the Public Works Committee for major property development projects. This work typically includes understanding the business strategy and business model, financial, cost and process analysis, baseline costing, rebasing expenditure, funding strategies (account for growth in workload), development of funding model, activity based costing, and the preparation of investment, performance improvement and resource management strategies.
Peter is recognised as a leading practitioner in costing and financial modeling. He has developed over 40 financial/cost models for AG agencies in the past 15 years, including:
- agency wide cost models: Department of Immigration and Border Protection (CAPF), Australian Skills Quality Authority, Therapeutic Goods Administration, Customs and Border Protection Services, Aboriginal Hostels Limited, IP Australia, Comsuper, former Department of Immigration and Citizenship, Australian Taxation Office, National Blood Authority, Australian Electoral Commission, Agriculture, Fisheries and Forestry, and Department of Health;
- funding models: learning, literacy and numeracy program (DEEWR), Indigenous Chronic Disease (DoH), Citizenship program in DIaC, Royal Flying Doctor Service (DoHA), and Aged and Community (DoH);
- ICT cost and funding models: ABS, AGIMO, Centrelink, Immigration and Citizenship, IP Australia, and Australian Federal Police; and
- new policy proposals and/or business cases: Comsuper (SA administration system), DIaC (Villawood Detention Centre), AFP (Majura training complex), ABS (SAP HR system), and several accommodation facilities for AHL.
The budget and resource management framework for Customs and Border Protection Service (Customs) has provided a multi-dimensional view of its total resources (i.e. resources by program, process, output, function, border risks, and activity), which provides a high level of transparency of resources to assist with strategic shifts of resources based on risk assessments (e.g. move resources from x-ray equipment for container examinations to other detection processes) and make the best use of the available $1b budget.
Peter has assisted with the development of enterprise wide strategic risk management frameworks for a number of agencies including:
- Department of the Environment (DotE);
- Australian Transport Safety Bureau (ATSB);
- Professional Services Review (PSR);
- Director of National Parks (DNP);
- Organ and Tissue Donation Authority (Donate Life);
- NSW Roads and Traffic Authority (RTA);
- Justice and Community Safety (JACS) Directorate in ACT Government;
- Aboriginal Hostels Limited (AHL); and
- Office of the Commonwealth Ombudsman (OCO).
Peter has also completed risk management plans and/or assessments for a number of programs and projects including:
- financial management risk plans: ComSuper, AUSTRAC, AEC, DAFF and DoH;
- major projects: Villawood Detention Centre, and AFP Majura Complex;
- Aged and Community Care;
- Royal Flying Doctor Service; and
- program assurance framework for managing service providers for the Job Network.
Peter has a depth of expertise in government stakeholder management processes including:
- Australian Government central agencies (i.e. PM&C, ANAO, APSC, AGIMO, and DoF);
- State and Territory government agencies;
- Not for profit service providers;
- Large businesses;
- Local community; and
- Indigenous community.
- consultation with the ACT disability sector as part of the strengthening the sector initiative;
- industry consultation for Regulatory Impact Statements and Cost Recovery Impact Statements;
- Indigenous Boarding Hostels Partnership Initiative for FaCS where Peter was required to establish partnerships with DEST, NT Government, schools, Indigenous communities, and mining companies;
- consultation across all government jurisdictions for the Community Care National Reporting Framework; and
- consultation with the four operating sections of the Royal Flying Doctor Service and state and territory governments to develop a national funding model and reporting framework.
Peter has completed a number of ICT management consulting projects for the IT organisation within the ABS, Department of Immigration, Centrelink, Australian Federal Police, and IP Australia. Consulting services include:
- cost modeling to prepare services and products catalogues;
- defining service level standards;
- funding models;
- ICT Expenditure Review (Gershon);
- resource planning (workforce);
- financial management processes;
- management of outsourced ICT infrastructure services;
- project costing and accounting;
- business cases and funding submissions for major projects using the AGIMO methodology; and
- QA review of the implementation of major projects.
Peter is well versed in industry standard methodologies for project management, (i.e. Project Management Body of Knowledge and P3M3), industry standard ICT processes (as defined in ITIL, Gershon service towers, and AGIMO’s plan, build, run model), and is a qualified Gateway Reviewer with DoF.
Corporate and Business Systems:
Peter has performed the role of strategic adviser, business analyst, and QA reviewer, and has completed a number of corporate and business system implementations as a project manager. This includes FMIS, HR, costing, budgeting and reporting systems, and business systems for various programs. Examples include:
- project management system for ACIAR;
- grants management system for Industry;
- regulatory business system for TGA;
- practice management system for the ANAO;
- Great Plains FMIS for AHL and ATSB;
- budgeting, costing and reporting systems (OLAP) and a business system for the levies program in DAFF;
- QSP Financials in DoF;
- Oracle Financials in ACTEW;
- SAP ERP in FaCS;
- SAP Fi in the NSW RTA;
- SAP Hr in ABS; and
- developed a funding model and budget estimates systems, and SAP Hr and BW implementations in Immigration.
Peter has developed a suite of business intelligence applications for government agencies, including: budgeting, reporting and costing systems using OLAP, MS EXCEL, SQL and ACCESS.
Peter is an experienced business analyst and includes an element of business analysis within most of his project work. The delivery of a self-sustaining solution is highly dependent on how systems and processes are managed and the effectiveness of the working relationships within this environment. Business analysis projects include:
- process mapping of the current state, analysis of the current processes, and design of future state models (includes defining the level of resource and the cost of each process step, and performance metrics);
- define business requirements for new systems;
- design key control points and/or evaluate the effectiveness of existing controls; and
- workload and throughput analysis to determine the level of resources required to process the expected workload.
Procurement, Probity and Contract Management:
Peter has performed a number of roles across a wide range of procurement activities including:
- develop procurement plans and strategies;
- define service specifications;
- preparation of tender documentation;
- evaluation of tenders;
- probity services;
- pricing model and financial evaluation; and
- contract negotiations.
The procurement, probity or contract management projects include:
- probity services for a consultancy procurement for the NDIS;
- ICT infrastructure services;
- security guarding services;
- financial management information systems;
- ABC and business intelligence tools;
- financial services;
- payroll services;
- printing services;
- property services; and
- project management services.
Peter has established or improved the procurement, probity and contract management functions for a number of agencies. Peter has also been involved in contract management of ICT infrastructure services and aviation surveillance for border protection.
Governance, Strategic Consulting and Business Assurance:
Peter adopts a structured approach to strategy formulation based on sound business logic, consideration of applicable legislative and policy frameworks, analysis of empirical data, and comprehensive stakeholder consultation. The analytical process typically commences with a strategic assessment to identify alternative options, modelling of possible outcomes, and evaluation of options. Peter combines a depth of public sector and commercial management expertise with a philosophy of working closely with the client to develop practical and workable solutions.
Business Assurance is providing confidence that activities are being conducted lawfully, that the risk of fraud and misuse of monies is minimised and that the activities are efficient and effective. Peter has a proven track record of assisting public sector agencies to improve management control and accountability through audits, reviews and evaluations.
Peter has built up a strong reputation for undertaking a range of strategic consulting and business assurance projects including:
- performance audits for the ANAO and ACT Audit Office;
- strategic reviews;
- compliance/assurance reviews;
- strategic and business planning;
- Machinery of Government (MOG) and other restructures;
- business models (e.g. governance arrangements, organisational structure, in house vs. outsource, and functional design);
- QA review for major projects; and
- improving performance, managing change, and adopting more business-like practices.
Examples of projects include:
- strategic review of Parks Australia;
- ANAO performance audits of the ATO revenue commitments, ATO complaints management process, Australian Business Registry, and Disability Support Pension;
- ACT Audit Office performance audits of mental health and the eradication of asbestos (‘Mr Fluffy’);
- internal audit of the Digital Education Revolution program (Education);
- review of the Green Loans Scheme (Environment);
- review of the compliance framework for Job Services Australia (Employment);
- review of the Strategic Grants Management System (Industry);
- review of the NHMRC business model (Health);
- review of the business model for the Translator Interpreter Service (Immigration);
- reviews of Defence Housing Authority and Defence Health Services;
- review of the implementation of the SAP ERP and contract for the provision of ICT infrastructure services (Immigration);
- review of Universities Australia;
- set up of Infrastructure Australia, Australian Transport Safety Bureau (infrastructure), and Cancer Australia as independent agencies due to MOG changes;
- amalgamation of the National Breast and Oncology Cancer Council with Cancer Australia (Health);
- strengthening the sector: develop solutions to improve the management and governance capability of not for profit service providers (ACT Disability Services Sector); and
- strategic business planning (Aboriginal Hostels and Comsuper).
Peter has completed a number of benchmarking projects including:
- department wide processes: (i.e. research, policy, program management and evaluation) using external benchmarking with interstate and international jurisdictions, and internal benchmarking across distributed networks within agencies (i.e. department state and territory offices);
- corporate support functions (i.e. financial, HR, corporate services and ICT processes); and
- program specific processes (e.g. tariff rates for accommodation for Aboriginal Hostels, claims processing for employee entitlements scheme and hire cars for COMCAR).
The benchmarking projects have encompassed off the shelf metrics and tailored data collection processes with benchmarking partners.
Peter also has over 10 years of experience as an educator, including six years in academia, and four years at TAFE and Secondary Colleges. Peter is a nationally accredited trainer with the Certified Practicing Accountants and has designed, developed and delivered many professional development courses for the CPAs and Institute of Chartered Accountants, and the Professional Management Program with the University of Canberra.
Peter’s approach is based on a facilitative, adult learning approach through a flexible training program including:
- preparation: self-assessment to determine learning and development plan for participants, background materials, and engage with the participants supervisor;
- facilitated workshop/s: half and full day workshops to implement fundamental concepts;
- on the job application: structured activities involving discussions with the supervisor, further reading and research, and determine follow up actions; and
- assessment: learning review with the supervisor, post program assessment, and update learning and development plan.
Peter has held a number of employment positions in business management, accounting and education roles over the past 35 years, including:
- Managing Director, Resolution Consulting Services, (2000 to present);
- Chief Financial Officer, Department of Social Security/Family and Community Services, (1998 to 2000);
- Director, Ernst and Young, (1996 to 1998);
- Senior Consultant, Price Waterhouse, (1995 and 1996);
- Lecturer in Accounting and Finance, University of Canberra (1994);
- Lecturer in Accounting and Finance, Monash University (1988 to 1993);
- Accounting and IT Teacher at Secondary and TAFE Colleges (1985 to 1988); and
- Commercial Accountant (1981 to 1984).
Whilst employed as a Lecturer, Peter also operated his own part time SME consultancy for several years.
- Masters-Business Systems (Monash);
- Bachelor-Business (RMIT);
- Diploma-Education (Melbourne);
- Fellow Certified Practicing Accountant;
- Fellow Australian Computer Society; and
- Fellow Australian Institute of Company Directors