Peter Hoefer – Managing Director
Peter is the Managing Director of Resolution Consulting Services (operating since 2000), which is a niche public sector management specialist based in Canberra. Prior to forming his own management consulting business, Peter was employed as the Chief Financial Officer (CFO) with the former Federal Department of Social Security, responsible for $50b in annual appropriations. This role provided extensive experience in executive level corporate governance with a direct report to the CEO, member of the Board of Management and Audit Committees, and Chair of the Finance Sub-Committee. As CFO, Peter managed the transition to the Family and Community Services (FaCS) Portfolio, including the introduction of an outcome/output based management framework.
- Chair of the Donate Life Audit Committee
- Chair of the Australian Pesticides and Veterinary Medicines (APVMA) Audit Committee
- Director for the Arthur Shakespeare Foundation for Scouting
Peter has worked across all major portfolios in the Australian Government including lead departments and portfolio agencies, and across a wide range of government programs and business functions. He has extensive experience and expertise in the areas of Public Sector Management; which includes:
Regulatory Agencies and Cost Recovery:
Peter has completed a wide range of projects for government regulators and developed a high level of understanding of the regulatory processes and cost recovery arrangement. The regulators include:
- Tertiary Education Quality Skills Australia (TEQSA)
- Therapeutic Goods Administration (TGA)
- Australian Pesticides and Veterinary Medicines Authority (APVMA)
- Office of the Gene Technology Regulator (OGTR)
- Australian Skills Quality Authority (ASQA)
- National Heavy Vehicle Regulator (NHVR)
- Vehicle Safety Standards (VSS)
- Import Processing Charges (IPC) for Customs
- Australian Transaction Reports and Analysis Centre (AUSTRAC)
- Intellectual Property Australia (IPA)
The services provided included:
- analysis of regulatory functions, processes and business models against better practice and recommend improvements to transition towards being regarded as a contemporary regulator and reducing red tape;
- process modeling of licensing and approval processes;
- right sizing of regulatory processes through the development of resource/workload models and bench marking;
- analysis and design of regulatory business systems;
- performance measurement (regulator performance framework);
- cost of compliance;
- regulatory risk framework and Compliance Plan;
- preparation of Regulatory Impact Statements for new policy initiatives;
- costing and pricing services;
- review the pricing strategy and structure;
- review of cost recovery arrangements; and
- preparation of Cost Recovery Implementation Statements.
Peter has developed a depth of expertise in program management for administered grant programs providing a range of services including:
- performance measurement frameworks;
- reporting frameworks;
- program evaluation;
- service plans;
- grants administration;
- funding models
Grant programs include the Royal Flying Doctors Service, Carers Australia, Job Services Australia, a number of community care programs, Caring for our Country, ACT Disability Services sector, Employee Entitlements Scheme, New Enterprise Incentive Scheme, Skills for Education and Employment and Workplace English Language and Literacy.
Peter has developed a depth of expertise in the financial management framework for the public sector and is recognised as one of the most experienced financial management consultants in the public sector. The financial management framework includes all aspects of the end to end finance process: strategies, governance, restructuring, planning, budgeting, accounting, costing, reporting and analysis, financial systems, training, compliance and the internal control framework.
Peter has successfully re-engineered the financial management framework for a number of government agencies including:
- Family and Community Services
- Department of Agriculture
- NSW RTA
These projects spanned across all management dimensions (i.e. people, processes and systems). Each project involved extensive stakeholder relationship management to obtain a high degree of buy in for the proposed business transformation.
Peter has assisted in the implementation of a number of financial management information systems, developed internal control frameworks and developed repeatable processes and supporting systems for financial processes (e.g. external budget estimates, internal budgets, asset management, costing and pricing of services, accounting operations, financial reporting, compliance and management of the external audit process).
Peter has developed a specialist capability in successfully preparing funding submissions, business cases and new policy proposals using evidence based process and re-negotiating funding arrangements with central agencies and central finance functions within agencies. Examples include:
- administered grants programs – Language, Literacy and Numeracy Program and Royal Flying Doctor Service (capital and operating)
- departmental operating funding – Department of Health, Aged Care Program, Agriculture, Australian Electoral Commission (AEC) and the National Blood Authority (NBA)
- departmental capital funding – Villawood Immigration Detention Centre (facility redevelopment), Aboriginal Hostels (new hostels), and Comsuper (develop new superannuation administration system)
- program funding from other departments to provide services: Indigenous Youth Mobility Program, visitors accommodation centre in Alice Springs and student boarding hostels.
Peter has completed a number of price reviews of agency departmental funding, (note – also called output price reviews, resource reviews and financial reviews) for the former FaCS, Health and DAFF. He has prepared a number of ICT business cases for AGIMO and completed the two stage approval process with the Public Works Committee for major property development projects. This work typically includes understanding the business strategy and business model, financial, cost and process analysis, baseline costing, re-basing expenditure, funding strategies, development of funding model, activity based costing and the preparation of investment, performance improvement and resource management strategies.
Peter has developed over 40 financial/cost models for Australian Government Agencies, including:
- agency wide cost models for Immigration, ASQA, TGA, Customs, AHL, IP Australia, Comsuper, ATO, National Blood Authority, AEC, Health and Agriculture
- funding models for learning, literacy and numeracy program (DEEWR), Indigenous Chronic Disease (Health), Citizenship program (Immigration), RFDS (Health), and Aged Care (Health)
- ICT cost and funding models for ABS, AGIMO, Centrelink, Immigration, IP Australia, AFP and Immunisation (Health).
Peter has assisted with the development of enterprise wide strategic risk management frameworks for a number of agencies including:
- Professional Services Review (PSR)
- Director of National Parks
- Organ and Tissue Donation Authority (Donate Life)
- NSW Roads and Traffic Authority
- Justice and Community Safety, ACT
- Aboriginal Hostels Limited
- Office of Commonwealth Ombudsman
Peter has also completed risk management plans and/or assessments for a number of programs and projects including:
- financial management risk plans for ComSuper, AUSTRAC, AEC, Agriculture and Health
- major projects including Villawood Detention Centre and the AFP Majura Complex
- Aged and Community Care
- Royal Flying Doctor Service
- program assurance framework for managing service providers for the Job Network.
Peter has a depth of experience in government stakeholder management processes. Examples include:
- consultation with the ACT disability sector as part of the strengthening the sector initiative.
- industry consultation for regulatory Impact Statements and Cost Recovery Impact Statements.
- Indigenous Boarding Hostels Partnership Initiative for FaCS – establish partnerships with DEST, NT government, schools Indigenous communities and mining companies.
- consultation across all government jurisdictions for the Community Care National Reporting Framework.
- consultation with the four operating sections of the RFDS and state and territory governments to develop a national funding model and reporting framework.
Peter has completed a number of ICT management consulting projects for ABS, Immigration, Centrelink, AFP and IP Australia. The services include:
- cost modeling to prepare services and products catalogues
- defining service level standards
- funding models
- ICT expenditure review (Gershon)
- resource planning (workforce)
- financial management processes
- management of outsourced ICT infrastructure services
- project costing and accounting
- business cases and funding submission for major projects using the AGIMO methodology
- QA review of the implementation of major projects.
Peter is well versed in industry standard methodologies for project management, i.e. Project Management Body of Knowledge and P3M3, industry standard ICT processes (as defined in ITIL, Gershon service towers and AGIMO’s plan, build, run model), and is a qualified Gateway Reviewer with Finance.
Corporate and Business Systems:
Peter has performed the role of strategic adviser, business analyst and QA reviewer and has completed a number of corporate and business system implementations as a project manager. this included FMIS, HR, costing, budgeting and reporting systems, and business systems for various programs. Some examples include:
- project management system for ACIAR
- grants management system for Industry
- regulatory business system for TGA
- practice management system for the ANAO
- Great Plains FMIS for AHL and ATSB
- QSP financials in Finance.
Peter is an experienced business analyst and includes an element of analysis within most of his project work. Business analysis projects include:
- process mapping of the current state, analysis of the current processes and design of future state models
- define business requirements for new systems
- design key control points and/or evaluate the effectiveness of existing controls
- workload and throughput analysis to determine the level of resources required to process the expected workload.
Procurement and Contract Management:
Peter has performed a number of roles across a wide range of procurement activities including:
- develop procurement plans and strategies
- define service specifications
- preparation of tender documentation
- tender evaluation
- pricing model and financial evaluation
- contract negotiations
Procurement activities include ICT infrastructure services, security services, FMIS, ABC and business intelligence tools, financial services, payroll services, printing services, property services and project management services.
Peter has established or improved the procurement and contract management functions for a number of agencies. He has also been involved in contract management of ICT infrastructure services and aviation surveillance for border protection.
Governance, Strategic Consulting and Business Assurance;
Peter adopts a structured approach to strategy formulation based on sound business logic, consideration of applicable legislative and policy frameworks, analysis of empirical data and comprehensive stakeholder consultation. Peter combines a depth of public sector and commercial management expertise with a philosophy of working closely with the client to develop practical and workable solutions.
Peter has a proven track record of assisting public sector agencies to improve management control and accountability through audits, reviews and evaluations. Strategic consulting and business assurance projects include:
- strategic review of Parks Australia
- ANAO performance audits of the ATO revenue commitments, ATO complaints management process, Australian Business Registry and Disability Support Pension.
- ACT audit Office performance audits of mental health and the eradication of asbestos
- internal audit of the Digital Education Revolution program (Education)
- review of Green Loans Scheme (Environment)
- review of the compliance framework for Job Services Australia (Employment)
- review of the Strategic Grants Management System (Industry)
- review of the NHMRC business model (Health)
- review of the business model for the Translator Interpreter Service (Immigration)
- reviews of Defence Housing Authority and Defence Health Services
- review of Universities Australia
- set up of Infrastructure Australia, Australian Transport Safety Bureau (Infrastructure) and Cancer Australia as independent agencies due to MOG changes.
- strategic business planning (Aboriginal Hostels Limited and Comsuper)
Financial Management Training:
Peter has over 10 years experience as an educator including six years in academia and four years at TAFE and Secondary Colleges. Peter is a nationally accredited trainer with the Certified Practicing Accountants and has designed, developed and delivered professional development courses for the CPA’s and Institute of Chartered Accountants and the Professional Management Program with the University of Canberra.
Peter’s approach is based on a facilitative, adult learning approach through a flexible training program including:
- preparation: self assessment to determine learning and development plan for participants, background materials, and engage with the participants supervisor.
- facilitated workshop/s: half and full day workshops to implement fundamental concepts.
- on the job application: structured activities involving discussions with the supervisor, further reading and research and determine follow up actions.
- assessment: learning review with the supervisor, post program assessment and update learning and development plan.
- Masters-Business Systems (Monash);
- Bachelor-Business (RMIT);
- Diploma-Education (Melbourne);
- Fellow Certified Practicing Accountant;
- Fellow Australian Computer Society; and
- Fellow Australian Institute of Company Directors